Why You Wanna Gimme The Runaround??
You know how when something goes wrong, and you call the support line to tell them what’s wrong and please fix it? And then they say “oh that’s not our error, you need to go to these other guys”. And then the other guys send you back to where you started? You know how FREAKING ANNOYING that is??
So several weeks ago, Blizzard was holding their huge discount sale for the World of Warcraft games. I thought that this would be an awesome birthday present for my kid brother who just turned 14 last week. So I ordered it and waited. And waited. And… oh hey a tracking number in my WoW account order history!
So I clicked the tracking number link and…
6/25/2013 – Tuesday
Left at back door. Package delivered to recipient address – release authorized
It’s been delivered, but where is… waitaminute… I don’t HAVE a back door. My building has 4 one-bedroom apartments in it. I live on the second floor on one side of the building. The two first floor apartments have a back door. My “back door” is a window leading to the fire escape. At this point I knew where my package was.
My downstairs neighbor is a skidmark on the underpants of society (gogo Dodgeball quotes!). He’s one of those people that should have been a fuckstain on his parents’ bed. Because he’s tangled up in an eviction litigation, he won’t open his door to anyone, speak to anyone, let alone me. He has already to date, stolen and thrown away my mail, illegally blocked the driveway, and basically feels entitled to having the world at his beck and call. Of course, none of this can be proven. So he goes on being a fuckwad. One night he tried to demand that I fix his oven… just because I live with the landlord (who wasn’t home). Seriously dude, you DON’T want me fucking with your oven. You may not know this but, klutz should have been my middle name.
Anyway, I can’t prove it but I know he stole my brother’s birthday present. I thought I would take the high road and nicely ask for it back. I knocked on his door (he wouldn’t answer), so I slipped a note under his door that said “Have you seen a FEDEX package addressed to me? The tracking page said it was left at the ‘back door’ so I think it was delivered to you by accident. If you see it, can you please just leave it on the stairs? thank you.” Of course, no response, which was expected. So I called FEDEX.
Delivery Date: Tuesday, June 25th.
Note to neighbor: Wednesday, June 26th
First call to FEDEX: Thursday, June 27th
First FEDEX Rep I spoke to: I’m sorry about the mis-delivery. We will retrieve the package for you, you do not need to attempt to get it from your neighbor. We’ll call you back shortly.
– FEDEX callback Thursday evening-
Second FEDEX Rep I spoke to: So you think it was left at your neighbor’s apartment?
Second FEDEX Rep: Can’t you just ask for it from your neighbor?
Me: No. That is not an option.
Second FEDEX Rep: Ok, we’ll get a hold of the morning courier tomorrow morning to see if he can get it back. We’ll give you a call.
-Friday, June 28th, no callback-
-Monday, July 1, I call FEDEX back-
Rep #3: I see that it was mis-delivered. Did you try getting it back from your neighbor?
Me: Sigh, I tried. It is not an option. If he has it, it’s on Ebay by now.
Rep #3: I can see if we can do a package retrieval
Me: Sure, if you can, please hold it at the fedex office?
Rep #3: Yes we can do that
Me: And If you can’t retrieve it?
Rep #3: Contact the merchant and just have them resend it.
Me: Can you call me back either way?
Rep #3: Yes we’ll call you back
Wednesday, July 10th. No callbacks. I login to battle.net and open a live chat with Blizzard’s billing support.
Edhwaithian: Greetings =], This is game master Edhwaithian, with Billing & Technical Support. What can I assist you with today?
you: greetings! I placed an order through the Blizzard store during the $5 week.. order # *****
you: I never received this, because fedex fucked up and delivered to the wrong place. For 2 weeks I have been trying to work with Fedex to retrieve the package, but no resolution has been made.
you: I was wondering if it can be re-sent with a signature required on delivery?
Edhwaithian: Can I get the email on the account please
Edhwaithian: and information of the purchase should have been sent to your email
Edhwaithian: are you needing the tracking number for the items
you: I have the purchase information… the error was on fedex side. Their delivery note says “left by the back door” … problem is I have no back door…
you: I have the tracking #
you: it was “delivered” on 6/25
you: but it was delivered to the wrong place
you: I never received it
you: I tried resolving this with fedex… 2 weeks worth of back and forth phone calls
you: they can’t retrieve it so I’m asking if it can be sent again
Edhwaithian: One moment
Edhwaithian: because that is on fedex end not ours
you: Fedex told me to contact you to re-send it
you: still with me?
Edhwaithian: yes speaking to manager about the issue
you: thank you
Edhwaithian: what is the address that it was suppose to be shipped to
you: ***** *****
you: https://www.fedex.com/fedextrack/?tracknumbers=553984065241&cntry_code=us the fedex note says “left at back door”
you: I have no back door…
you: so clearly it was the wrong place.
Edhwaithian: Ok, so in order for us to Ship them to you again, we have to have an order inquiry done first,which means we need to have them verify the order was shipped incorrectly
you: The order was probably shipped correctly, it was delivered incorrectly.
you: Fedex should have record of my phone calls to them
Edhwaithian: Ok,we need that information from them that it was shipped to the wrong location
you: will you contact them? or do i need to contact them again?
Edhwaithian: you will need to contact them, they should be able to email or fax you documents of the situation
you: and then where do I forward it?
Edhwaithian: you can print it out and take a photo of it or upload it to a ticket if it is emailed to you
Edhwaithian: once we get that information, we will ship it again
you: how long will all this take once it’s uploaded to a ticket? This was supposed to be a birthday present for my kid brother… his birthday was last week, he has no present… at this rate he might have to wait til christmas >.<
Edhwaithian: Not long once you get it in the longest time will be almost 24 hours
you: ok thank you for your time
Edhwaithian: You’re welcome
So I called FEDEX back. Again. For the 3rd (or 4th?) time. I lost count.
Rep #4: How may I help you?
Me: Hi, I have made numerous calls to you guys regarding a package I never received, The tracking # is 553984065241. I need you to send me some verification that I’m having this problem so I can forward it to the merchant so they can re-send it.
Rep #4: may I have the tracking # please?
Me: But I just… sigh… 553984065241
Rep #4: I see we have some research out to try and find the package, would you like a call back?
Me: (raises eyes to the heavens), sure, why not. You never call me back anyway. But can you please email me some verification of these issues, because at this point I have no hope that you’ll ever retrieve it.
Rep #4: Ok, what’s your phone #?
Me: …. (don’t they already have it? and I asked for email) ***-***-****
Rep # 4: Oh, and what’s your email address, we can send you information about these issues you’ve had.
Rep #4: someone will call you back tomorrow. I apologize for your troubles.
Me: thank you
And I’m still waiting for the email.